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  • Advanced Analytics
  • Cloud Connectors
  • Site Collector
  • Other
Upcoming Maintenance

[Scheduled] Maintenance : OS Updates

  • Other

We will be performing maintenance on the SaaS platform during your weekly maintenance window. During this maintenance, connections utilizing the VPN connection may be unavailable; if beats agents are in-use, they may not be able to communicate to the beats management endpoint. Once the maintenance is complete, the services will be restored and available.


Previous Incidents

[Complete] Maintenance: Cloud Connectors

Began: Ended: Duration:
  • Cloud Connectors

We will be performing maintenance on Cloud Connector. Once the maintenance is complete, Cloud Connector will continue processing data from where it left off. No action is required from customer, if you do see any issues with Cloud Connector, please raise a Support Case for further triage.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

The maintenance is now complete. Thanks for your patience.

[Resolved] Advanced Analytics: Event Processing Delayed

Began: Ended: Duration:
  • Advanced Analytics

Advanced Analytics timeline/session event processing is getting behind. We are investigating the issue.

We've now resolved the incident. Thanks for your patience.

[Resolved] Site Collector missing data

Began: Ended: Duration:
  • Site Collector

We have not received data from one or more Site Collectors in the last 4 hours. This notice will auto-close after 24 hours.

Notices older than 24 hours are automatically closed. If you are experiencing issues, please contact support.

[Complete] Nextgen Site Collector Status Page Deprecation

Began: Ended: Duration:
  • Site Collector

Nextgen Site Collector status page notifications will be deprecated starting April 24, 2024. You will no longer receive status page notifications from Nextgen Site Collector when your AA is version i63+ and your site collector is upgraded to version 1.18.0 or higher. This is part of an ongoing effort to deprecate legacy SaaS infrastructure and support migration to the New-Scale platform. Legacy Site Collector is not affected by this change and will continue notifying the status page. During site collector upgrade, you may receive a false positive status page notification about the site collector, this can be safely ignored. If you have any questions, please contact Exabeam Support.

The scheduled maintenance is now underway. We'll keep you updated on our progress.

Notices older than 24 hours are automatically closed. If you are experiencing issues, please contact support.

Notices older than 24 hours are automatically closed. If you are experiencing issues, please contact support.

Notices older than 24 hours are automatically closed. If you are experiencing issues, please contact support.

Notices older than 24 hours are automatically closed. If you are experiencing issues, please contact support.

Notices older than 24 hours are automatically closed. If you are experiencing issues, please contact support.

Notices older than 24 hours are automatically closed. If you are experiencing issues, please contact support.

The maintenance is now complete. Thanks for your patience.

[Resolved] Advanced Analytics: Event Processing Delayed ( No data )

Began: Ended: Duration:
  • Advanced Analytics

We are observing Advanced Analytics timeline/session event processing getting behind due to no data being transmitted from your end to our system. If there have been any changes on your side affecting the data flow, we kindly request you to review and address them at your earliest convenience. Our support team is available to assist you in resolving any issues or queries you may have.

No further notices from the past 7 days.